Returns
& Exchanges What happens if I don't like the items or they do not fit? No
problem. If after trying on our gear you find that you want to change size or
colour then simply send the item back to us and, depending on stock levels,
we’ll either exchange it or give you a full refund. You must however return
items within 14 days, unworn & preferably in the same packaging. Please enclose
your despatch note. Please note that P&P is non refundable. What if the item
I want to exchange is a different price to the item I now want? We will
refund the price difference between your item and a cheaper one, or require
extra payment to match the price of a more expensive one. Out of goodwill we
will not charge P&P for one exchange but any further exchanges we will have
to charge. What happens if there is a fault? Again no problem. We do
quality control our goods to make sure they are to the highest standards but
(and very rarely) something gets through the net! Please send it back, with
your despatch note and, depending on stock levels, we’ll either exchange it
or give you a full refund. How long do I have to exchange or return items?
For all exchanges or returns, please return within 14 days of receiving the
goods. Do I have to pay for postage if I want to exchange or return an item?
You will have to pay for return postage yourself. However, we will happily post
you out a different size or style for free. Offering free returns means that
we would have to pass on the cost somewhere else and we dont want to do that.
If on the rare occasion we are at fault then we will cover the cost of the return.
Where should I send my returns and how long does it take? If you are
returning goods for a refund or exchange please send then to the address on
your despatch note. Please remember that until we have received your return
parcel it is your responsibility, so please ensure that you send your goods
securely. We try to process returns as quickly as possible, please allow 14
days from receipt of the return.
